Frequently Asked Questions
Everything you need to know about our eco-friendly home storage solutions.
What materials are used in PlanetBox products?
We prioritize sustainability by using high-grade stainless steel, food-safe silicone, and recycled materials designed to last a lifetime and reduce single-use plastic waste.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Are your storage containers dishwasher safe?
Yes, most of our stainless steel containers and silicone lids are top-rack dishwasher safe. We recommend hand-washing any decorative magnets or insulated bags to preserve their longevity.
What is your return policy?
We offer a 30-day return window for unused products in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination and are calculated at checkout.
Is there a warranty on PlanetBox products?
We stand by our quality with a 5-year warranty on all stainless steel components and a 1-year warranty on soft goods like carry bags and pods against manufacturing defects.